Our Policy Statement

This Privacy Policy (“Policy”) explains how Kings Hill Development (“KHD”, “we”, “our” or “us”) collects, stores, uses, discloses and manages your personal information.

What personal information do we collect?

The types of personal information KHD collects about you depend on the nature of your interactions with us. In this Policy, “personal information” has the meaning given to it in the Privacy Act and includes any information or opinion, whether true or not, about an identified individual or an individual who is reasonably identifiable.

We may collect the following types of personal information:

• • Information to verify your identity including your name, date of birth, gender, address, email address, and telephone number;
  • Your preference for our products, services, and facilities;
  • Any other personal information that may be required to facilitate your dealings with us.

How is personal information collected?

We will generally collect personal information:

• • From you directly, when you communicate with us;
  • From you indirectly, anytime you communicate or interact with us, whether by phone, email, face-to-face meeting, online or social media interaction;
  • When you use our websites, applications, or our Wi-Fi services;
  • Through your participation in our surveys, or promotions;

Why do we collect, store, use, and disclose personal information?

We may collect, hold, use, and disclose your personal information for the following purposes:

• • To communicate with you;
  • To do business with you;
  • For the general management and conduct of our business;
  • To comply with our legal obligations;

We will not use or disclose your personal information for any purpose other than the purpose for which it was collected (or a related purpose) unless you have consented to that purpose or we are permitted to do so by law.

To whom do we disclose personal information?

We may disclose your personal information (including in some circumstances, your sensitive information) for the purposes for which it was collected or related purposes (as described above) to:

• • Regulatory authorities, police, or government agencies or bodies where required by law;
  • Related parties and entities of KHD; and

Direct marketing communications

We may send you direct marketing communications and information about:

• • Products, services, discounts, competitions, and special promotions that we consider may be of interest to you;
  • Offers or promotions based on how you use our products and services;

These communications may be sent in various forms, including by telephone, post, fax, email, SMS, or any other form of electronic communication, in accordance with the Privacy Act and the Spam Act 2003 (Cth). By providing us your contact details you consent to KHD and/or third-party service providers we engage, sending you the direct marketing messages described above.

Opting out of other or all marketing communications

You may opt-out of any or all direct marketing communications at any time by contacting the sender using the details set out in the communication (for example an unsubscribe link), or in the case of KHD, by contacting us using the contact details below. In some situations, for example, if we are providing services to you, we may still be required to make certain communications to you in connection with providing the services or products to you or as required by law.

Cookies

Cookies are pieces of information that a website transfers to your device to store and sometimes track information about your use of the website. We use cookies to distinguish you from other users in order to better serve you when you revisit our website.

You can set your browser to notify you when you receive cookies, providing you with the opportunity to either accept or reject them, you can also refuse all cookies by turning them off in your browser. However, if you do this, certain parts of our website may not function properly.

We handle personal information collected by cookies in the same way that we handle all other personal information as described in this Policy.

Security of information

We may hold your personal information in either electronic or hard copy form. The confidentiality and security of your information are very important to us, and we take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure.

We use a number of physical, administrative, personnel, and technical measures to protect your personal information and regularly test our security controls. However, the open nature of the internet means there is always some risk that an unauthorized party might find ways to overcome our security measures, and it is not possible to guarantee the security of your personal information. You should also be aware that e-mail communications are not usually encrypted and should not be considered secure.

Where we no longer require your personal information for business or legal reasons, we will take reasonable steps to destroy or de-identify it.

Where required by applicable law, we will notify you, and the Office of the Australian Information Commissioner and/or other relevant regulatory authorities, of data breaches affecting your personal information.

Third party links

Our websites and mobile applications may contain links to websites owned and operated by other organizations. When you click on one of these links, you are moving to another website. Unless stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites. We encourage you to read the privacy policies and other terms that apply to those websites as they may differ from this Policy, and if you have any privacy concerns, we encourage you to contact those website providers directly.

Access, correction, and deletion of personal information

If you wish to seek access to, correct, or delete your personal information that we hold about you, please contact us using the contact details set out below. Depending on the nature of your request, we may ask you to provide us with further information to verify your identity and ask you to put in writing the information you require.

There may be instances where we cannot grant you access to, or are not able to delete, the personal information we hold, for example, if a legal exception applies or where granting access would interfere with the privacy of others or result in a breach of confidentiality, or where we are required to retain or cannot delete the information for legal or regulatory compliance reasons. If that happens, we will give you written reasons for refusal (if permitted by law to do so).

If you wish to update or delete the personal information that we may hold, please contact us. If we disagree that there are grounds for amending your personal information, we will inform you of the reasons and add a note to the personal information stating that you disagree with it.

We will not charge you for requesting access to, corrections, or deletion of your personal information, however, we may recover reasonable expenses associated with providing you with access to your personal information.

Complaints and concerns about your privacy

If you have any questions about how we handle your personal information, or if you wish to make a complaint about our information handling practices, please contact us via our Contact Us page.

Changes to our privacy policy

We may update our Policy from time to time to take into account new laws and technology, changes to our operations and business practices. The most current version of this Policy is on our website at www.kingshill.com.au/privacy-policy and we encourage you to check periodically to ensure that you have the most up-to-date version of our current Policy.

Effective: 21 May 2024